Privacy Policy

Infonova Solutions Limited(“Infonova”, “we”, “us”, or “our”) is a company registered in England and Wales under company number 15505685. Our registered address is First Floor-106, 6 St George's Way, Leicester, LE1 1QZ, United Kingdom.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website at https://infonovasolutions.com or engage with our services.

This policy applies to personal data we process as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following categories of personal data:

• Contact information — your name, email address, telephone number, and job title when you submit an enquiry or contact form.
• Business information — the name and industry of the organisation you represent, where relevant to the services you are enquiring about.
• Usage data — information about how you use our website, including pages visited, time spent, referring URLs, browser type, device type, and IP address.
• Communications — any correspondence you send to us, including emails and messages submitted through our website.
• Marketing preferences — your choices regarding receipt of marketing communications from us.

We collect information directly from you (for example, when you complete a contact form), automatically through your use of our website (via cookies and similar technologies), and occasionally from publicly available sources in the course of business development.

We use the personal data we collect for the following purposes and on the following legal bases:

• To respond to your enquiries — where this is necessary to take steps at your request prior to entering into a contract (Article 6(1)(b) UK GDPR).
• To deliver our services — where processing is necessary for the performance of a contract with you or your organisation (Article 6(1)(b) UK GDPR).
• To send marketing communications — where you have given your consent, or where we have a legitimate interest in contacting you as a business contact about related services (Article 6(1)(a) and 6(1)(f) UK GDPR).
• To improve our website — based on our legitimate interests in operating and enhancing our digital presence (Article 6(1)(f) UK GDPR).
• To comply with legal obligations — where processing is necessary to comply with a legal obligation to which we are subject (Article 6(1)(c) UK GDPR).

We do not sell your personal data to third parties. We may share your information with the following categories of recipients only where necessary and under appropriate data processing agreements:

• Service providers — third-party organisations that assist us in operating our website and delivering our services, such as cloud hosting providers, email delivery platforms, and analytics tools.
• Professional advisors — solicitors, accountants, and auditors acting in an advisory capacity, subject to professional duties of confidentiality.
• Regulatory bodies — public authorities or regulators where we are required to disclose information by applicable law.

Where we transfer personal data outside of the United Kingdom, we ensure appropriate safeguards are in place, such as the use of UK-approved standard contractual clauses or transfers to countries with an adequacy decision.

We retain personal data only for as long as is necessary for the purposes for which it was collected. Specifically:

• Enquiry and contact data is retained for up to 24 months following the last interaction, unless a business relationship is established.
• Client and contract data is retained for 7 years following the end of the engagement, in accordance with statutory accounting requirements.
• Website analytics data is retained in aggregated or anonymised form and does not constitute personal data.

As a data subject under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request that we correct inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data where we no longer have a lawful basis to retain it.
• Right to restriction — to request that we restrict the processing of your data in certain circumstances.
• Right to data portability — to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object — to object to processing based on legitimate interests, including for direct marketing purposes.
• Rights related to automated decision-making — we do not carry out solely automated decision-making or profiling that has a legal or similarly significant effect on you.

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Our website uses cookies and similar tracking technologies to improve your experience, analyse site usage, and support our marketing activities. Cookies are small text files placed on your device by your browser when you visit our website.

We use the following categories of cookies:

• Strictly necessary cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — used to understand how visitors interact with our website. We use aggregated, anonymised data from these cookies to improve site performance.
• Marketing cookies — used to track visitors across websites and display relevant advertising. These are only set where you have provided consent.

You may control cookie settings through your browser preferences or by responding to the cookie consent banner when you first visit our website. Disabling certain cookies may affect the functionality of the site.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encryption of data in transit, access controls, and regular security assessments of our systems and practices.

Whilst we take all reasonable steps to safeguard your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you and the relevant supervisory authority in the event of a personal data breach where required by law.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when the policy was last revised. Continued use of our website following any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our processing of your personal data, please contact us at: